Introduction and Overview

vionetis ("we," "us," or "our") operates the website vionetis.com and provides financial statement analysis services to individuals and businesses across Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

We understand that trust forms the foundation of any business relationship. That's why we've designed our privacy practices to be transparent, reasonable, and aligned with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

How We Use Your Information

We use your personal information for specific, legitimate business purposes that benefit both you and our service delivery:

We only use your information for purposes that are reasonable and directly connected to our business relationship with you. We don't use automated decision-making systems that significantly impact you without human oversight.

Information Sharing and Disclosure

We respect the confidentiality of your financial information and limit sharing to specific, necessary circumstances:

Your Privacy Rights

Under Australian privacy laws, you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a timely and straightforward manner:

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.

Data Security and Protection

Protecting your financial information is a top priority. We maintain comprehensive security measures designed to prevent unauthorized access, use, or disclosure of your personal data:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure cloud storage with access controls and regular security audits
• Employee training on privacy and data protection best practices
• Regular software updates and security monitoring systems
• Physical security measures for our office and paper records
• Incident response procedures for any potential security breaches

While we implement strong security measures, no system is completely immune to risks. We continuously review and improve our security practices to address evolving threats and maintain your trust.

Data Retention

We keep your personal information only as long as necessary for the purposes we collected it, or as required by Australian law:

• Client records: Maintained for seven years after completion of services, as required by Australian business record-keeping laws
• Communication records: Kept for the duration of our business relationship plus two years
• Website analytics: Anonymized after 12 months and aggregated for performance analysis
• Marketing communications: Retained until you unsubscribe or request deletion

When retention periods expire, we securely delete or destroy your information using methods that prevent reconstruction or recovery.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers may store data on servers located overseas, particularly in the United States and European Union. When we transfer your information internationally, we ensure:

• The receiving country has adequate privacy protections or we have specific contractual safeguards in place
• Our service providers commit to protecting your information according to Australian privacy standards
• We maintain the ability to access, correct, or retrieve your information regardless of storage location

Website Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site:

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Changes to This Privacy Policy

We review this Privacy Policy regularly and update it as needed to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to clients with whom we have ongoing business relationships
• Providing a summary of key changes in our next client communication

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Complaints Process

If you have concerns about how we've handled your personal information, we want to hear from you. Here's how our complaints process works:

• Contact us first: Send your complaint to our Privacy Officer using the contact details below
• We'll investigate: Within 7 days, we'll acknowledge your complaint and begin investigating
• Resolution: We aim to resolve complaints within 30 days and will keep you informed throughout the process
• External review: If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)